What is the launch offer?
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Until 31 October, plan prices are 70% lower than the full price. The lower price is the price you pay. The full price is shown crossed out beside it.
Is the demo class really free?
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Yes. The demo class is free and you do not need to give any payment details to book it. Book a free demo
What if we pay and my child does not like the classes?
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For live coaching, if you are not happy after your first 2 paid classes, tell us within 7 days of your first payment and we refund that first payment in full. For the self-learning plan, tell us within 7 days of your first payment for a full refund. This applies once for each student. Read the refund policy
Do plans renew by themselves?
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No. Plans are paid in advance for the period you choose and do not renew by themselves. If you do not pay for the next period, the plan simply ends. We remind you before it ends. See monthly and yearly plan rules
What happens if my child misses a class?
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A missed class counts as attended and is not refunded or made up. We share the homework, and the class recording where there is one, and the coach reviews the homework at the next class. See missed class rules
What happens if the coach cancels a class?
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The class is moved to another time or credited to your next period. You never lose a class that we cancel.
Can we pause the classes for exams or travel?
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Yes. Live coaching students can pause their plan for up to 1 month in every 6 months, with at least 7 days' notice. The paused time is added to the end of your plan, and we keep your child's place in the batch where possible. See how pausing works
Is there a discount for a second child?
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Yes. A second child from the same family gets 10% off live coaching every month. Tell us when you book the demo and our team will set it up.
How do we pay?
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Payments are processed securely by Razorpay. We never see your card details. A receipt is emailed for every payment.
We live outside India. What price do we pay?
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Families in India see prices in rupees. Families anywhere else see prices in US dollars. The website picks this from the time zone set on your device, and the price is shown before you pay anything.
How do I ask for a refund?
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Email accounts@daizenchesschamps.com with the parent's registered mobile number, the student's name, the plan, the payment date and the reason. We reply within 48 hours and confirm the decision within 5 working days. Approved refunds go back to the way you paid, usually in 5 to 7 working days. See how to request a refund