Refund & Cancellation Policy

We offer a free demo class so you can meet a coach and see how classes work before paying. No payment details are needed to book a demo.

• Live coaching: if you are not happy after your first 2 paid classes, tell us within 7 days of your first payment and we will refund that first payment in full.
• Self-learning: if the plan is not right for your child, tell us within 7 days of your first payment and we will refund it in full.
• The guarantee applies once per student.

• Plans are paid in advance for the period you choose and do not renew automatically. There is nothing to cancel: if you do not pay for the next period, the plan simply ends. We remind you before it ends.
• Monthly plans: after the first-payment guarantee, the fee for a month is not refundable once that month has started.
• Yearly plans: a full refund if requested within 7 days of payment. After that, we refund the remaining full months, charged at the regular monthly price (without the yearly saving), minus the current month.
• If we cannot deliver the classes you paid for (for example, we cannot find a suitable batch or we stop the service), you get a full refund for the undelivered part.
• Refunds are based on the amount you actually paid, after any discount such as the 10% sibling discount.

• Paid tournaments: entry fees are refundable if you withdraw at least 48 hours before the start. If we cancel a tournament, entry fees are refunded in full.
• Camps and workshops: a full refund if cancelled at least 7 days before the start date, and 50% if cancelled after that but before the first session. No refund after the camp starts, unless we cancel sessions.
• Players disqualified for cheating or breaking the code of conduct are not eligible for a refund.

• Periods or classes already used, except as described above.
• Accounts suspended for breaking our Terms of Service, including the code of conduct, child-safety or fair-play rules.
• Requests made after the time limits in this policy.

This policy does not limit any rights you have under the Consumer Protection Act, 2019.

1. Email accounts@daizenchesschamps.com with the parent's registered mobile number, student name, plan, payment date and reason.
2. We acknowledge your request within 48 hours and confirm the decision within 5 working days.
3. Approved refunds are sent through Razorpay to your original payment method and usually reach you within 5 to 7 working days, depending on your bank.
4. Where applicable, a GST credit note is issued.

Exams, travel or illness? Live-coaching students can pause their plan for up to 1 month in every 6 months, with at least 7 days' notice. The paused time is added to the end of your plan, and we keep your child's place in the batch where possible.